When something goes wrong with your computer, the first thing you might try is to restore it to its factory settings. This will erase all of your data and programs, but it can fix some problems. Here’s how to do it.

First, make sure you have a backup of all your data. You’ll need it to restore your computer after you’ve reset it to factory settings.

Next, power on your computer and wait for it to start up. Once it’s up and running, press the Windows key + I to open the Settings menu.

Click on Update & Security, then …